PROGRAM DETAILS

Introduction

Human capital is the key to success in organisations. Therefore identifying and hiring the best people is critical to this process. Competency Based Interviews increase significantly the chances of identifying the real potential of candidates and the value they could add to your business.

Competency Based Interviews all you to understand and evaluate the applicants real experience. The focus is on what they HAVE done, not what they WOULD do in a given situation. This allows you to appoint the real person, not the one they think you want.

Learning Objectives

By attending this highly interactive programme, delegates will gain:

• Understand what a Competency Based Interview is
• Be able to identify the competencies and behaviour they would like to test in the interview
• Write excellent Competency Based Questions that really test out applicants
• Know how to probe applicants to achieve a deeper level of knowledge and understanding
• Have the opportunity to undertake practice Competency Based Interviews and receive constructive feedback.

Training Methodology

This practical and results-oriented program is based on adult learning concept. It incorporates short inspiring lectures with structured lessons from the learning manual; captivating PowerPoint slides with videos to enhance learning; ongoing discussions with action planning; ample time for Q&A; training activities to reinforce key concepts within a fun learning environment.

Pre & Post-course assessments will be implemented to measure the effectiveness of the training

Program Content

Day 1 – What is a Competency Based Interview?

• What is a competency based interview?
• How are they different from other forms of interviewing?
• What is their validity in predicting performance?
• Identifying the competencies you want to test
• Developing competency based activities alongside the interview

Day 2 – Developing Competency Based Questions

• What makes a great competency based question?
• Practice in writing competency based questions
• Drafting guide answers for competency based questions
• Developing effective marking guides
• Using the STAR approach to probe answer in a competency based interview

Day 3 – Practical Elements of Competency Based Interviews

• Making notes and producing an audit trail
• Scoring answers and making the selection decision
• Interview set up and conclusion
• Giving applicants feedback
• Preparing applicants for competency based interviews.

Day 4 – Practical Interviewing

• Practice in delivering competency based interviews
• Testing the clarity and validity of competency based questions
• Practice using the STAR approach to probing answers
• Making notes and giving feedback in real time

Day 5 – Competency Based Assessment Centre Design

• Opportunities for testing competencies in other ways
• Designing innovative and practical competency tests
• Developing “in tray” exercises
• Validating the tests
• Developing scoring systems
• Training the assessors