PROGRAM DETAILS

Introduction

The most effective organisations are one’s that understand the contribution their staff make to overall success. This means getting the right systems, policies and leadership style embedded through the culture of the organisation. This course allows Employee Relation specialists and professionals to reflect on what best practice looks like for their organisation.

 Learning Objectives

•  Consider what effective employee relations looks like
• Identify the practical steps necessary to build strong employee relationships
• Review ER policies including discipline, grievance and capability
• Plan for dealing effectively with situations where employee behaviour falls below the expected standard
• Identifying opportunities to support managers, team leaders and supervisors in delivering effective ER practices
• Supporting staff in the delivery of their job role.

 Target Audience 

• Employee Relations Specialists
• Professionals working in the personnel management or training sectors
• Line managers who want to develop their understanding of Employee Relations issues
• Anyone wishing to develop a career in personnel management and employee development 

Training Methodology 

The programme will be delivered in an interactive style, using group discussions and case studies, questionnaires and practical exercises. There will also be the opportunity to discuss individual issues on a one to one basis with the facilitator if necessary. 

Program Contents 

Day 1:  Core Employee Relations activities

• What is employee relations all about?
• Why is it important?
• The importance of having sound ER policies
• The psychological contract
• Managing conflicting interests
• Links between employee relations specialists in line managers
• Review of day 1

 Day 2: Practical ER functions

• Internal communications and managing the message
• Team briefings
• Involvement, engagement and consultation
• Dealing with sickness absence
• Conducting effective return to work interviews
• Providing mediation services
• Review of day 2

 Day 3:  Dealing with ER situations

• Can’t or won’t? – the difference between conduct and capability
• Dealing effectively with disciplinary situations
• Dealing with gross misconduct
• Dealing effectively with capability situations
• Deciding whether to suspend
• Conducting excellent investigations
• Presenting evidence at hearings
• Dealing with appeals
• Review of day 3

 Day 4:  Engaging employees

• Designing effective staff surveys
• Analysing the data and learning the lessons
• Dealing with collective disputes
• Employee recognition
• Codes of conduct and ensuring compliance
• Review of day 4

 Day 5: Supporting Managers, Team Leaders and Supervisors

• Dealing with grievances
• Managers right to manage
• Developing a coaching style of management
• Motivating staff to perform and giving effective feedback
• Managing performance effectively
• Identifying and dealing with bullying and harassment
• Managing personal issues
• Review of programme