PROGRAM DETAILS

Introduction

Continuous Process Improvement (CPI) is an essential component of the most successful companies. Whether local, regional, national or multi-national, the best practices followed by these firms are covered in this very interactive and “hands-on” workshop.

In this workshop the participants will acquire the knowledge and skills to analyses and accurately model business processes at the enterprise level as well as the detailed workflow level.

Participants will learn the global standards for process mapping, current-state, future-state, etc. They are easy to understand and can be applied to all aspects of business process innovation. These methods facilitate rigorous analysis, creative thinking and the development of better process which lead to improved business at every level including financially.

 Learning Objectives

 This program will help you learn how to:

• Enable a process-focused organizational culture
• Facilitate radical and continuous improvement in the Organisation
• Accurately define the work of the Organisation through the use of process models
• Contribute to the achievement of breakthrough organizational performance
• Enable the effective management of all processes
• Make business processes efficient and adaptable

 Target Audience

 While no particular level of prior knowledge is needed, there is an assumption that the attendees are committed to immersing themselves in a learning situation. This 5-day workshop will benefit all professionals who are interested in broadening their understanding of the organization in the present dynamic business environment to make it better. It will help you to identify areas of interest for further specialization and future career development.

•  Operations
• Planning
• Engineering
• Business and Systems Analysts
• Business Process Redesign Specialists
• Project Leaders
• Project Team Members
• Quality Specialists
• Process Owners
• Business Professionals

Training Methodology

 State-of-the-art business process modeling methods are transferred by means of short, focused presentations which are followed by experiential learning workshop sessions. In these sessions the knowledge gained is applied to real-world examples and case studies. Rapid learning of the methods and techniques is achieved by means of group work, individual work, participant discussion, facilitator interaction and constructive feedback.

 Program Contents 

Day 1

 Understanding Processes & Process Improvement

• An introduction to processes
• The horizontal Organisation versus the vertical organization
• Types of processes
• Identifying and naming processes
• Defining process scope
• How to analyses the components of a process
• Mapping and Modelling processes – basic concepts

Case study to review a Process Map

 Day 2

 CPI Readiness

• Importance of process owners, company’s vision, goals, mission, & values.

Process Improvement Simulation

• CPI terms defined
• Process Management Roles

Process Owner Skills Assessment.

• Tools for Process Improvement, Process Flow Concept & Example,
• Process Worksheets Activity & Debriefing.
• Customer Requirements Example
• Validation Activity & Debriefing
• Supplier Communications Overview
• Supplier Communication Activity & Debriefing

Process Worksheet Updates

Day 3

 CPI In Practice

• Process User Feedback Activity & Debriefing
• Personal Action Plan.

 Work Instructions Assessment exercise,

 6S Assessment exercise,

 Corrective Action worksheet exercise.

 Training Matrix Exercise,

• Process Problem Log, & Process Audit
• Tools for Measurement
• Process Measurement Overview
• Measurement Steps 1-2.
• Measurement Steps 3 – 6
• Work Group Measurement Plans & exercise,
• Common Issues with Measurement.
• Common Problem Solving Pitfalls
• APCIMAIR™ Model Overview
• Identify process problems

 Case study: Write process problem statements

 Day 4

 Problem Solving Tools

• 12 Problem Solving Tools
• Teams formed to address process problems
• Completely define the problem; debrief
• Teams apply Model & Tools
• Check in: Problem Solving Evaluation & Status
• Continuation Exercise using worksheet and tools

 Case study: use the tool to analyze process problem

 Day 5

 CPI plan presentations

• Continuation of Exercise using worksheet and tools

 Report Outs from teams

• Update plans for processes worked

 Process Owner Confidence Rating

• Review, discussion of perceived benefits and difficulties anticipated.
• Review Process Owner Action Plan
• Questions & Wrap up