PROGRAM DETAILS

 Introduction

Managing Conflict, dealing with personal or organisational change and handling those difficult people at work, requires us to be proficient in a number of managerial competencies. This program explores and examines these competencies and enables participants to experience at first hand, many of the tried and tested techniques which world class managers and leaders are applying to minimize the negative effects of such potentially damaging issues.

Target Audience

Managers, leaders, and professionals who are responsible for driving change, managing conflict, and dealing with the consequences of challenging or difficult staff members

It will be of great benefit to anyone who is involved with implementing change within their organization and who has to deal with resistance to change from other people Staff members who have to champion the cause of change will also greatly benefit from this program. They will learn how to respond positively, proactively and adapt to rapid corporate change

Learning Objectives

During this program you will learn how to:

• Understand how the variety human behaviours in teams can affect our likelihood of achieving business success
• Define and describe organisational conflict and the probable consequences of failing to address it
• Understanding the impact of change and examining methods to over the barriers to change
• Identify the signs of stress in yourself and others and work towards eliminating stress and maintaining ‘peak performance’
• Examine the most common causes which result in employees demonstrating difficult behaviour in the workplace

 Target Audience

Managers, leaders, and professionals who are responsible for driving change, managing conflict, and dealing with the consequences of challenging or difficult team members.  For those who must arbiter and maintain control, confidence and composure in highly charged situations.

Training Methodology

The program will feature group discussions, skill practices; self assessment and profiling tools, case studies and a unique opportunity to experience and see in ‘real time’ the physiological effects that occur to individuals when faced with managing conflict, change and dealing with difficult people.

 Program Content

Day 1 – Identifying the Factors which Influence Behavior

• People, Polices, Practices & Principles – The foundation of an organizations culture
• Defining organisational conflict positive and negative outcomes
• The impact of change – practical and emotional consequences
• Identifying pressure and stress in the work place
• Understanding human behavior in teams
• Creative options and models for tackling strategic problems

Day 2 – Survival Strategies for Conflict at Work

• Defining and describing organisational conflict
• Causes of conflict
• Understanding the effects conflict has on an organization
• Thomas-Kilmann Conflict Mode Instrument
• Conflict Management Process to reach positive solutions
• Influencing Styles and their impact on conflict

Day 3 – Helping Others to Embrace Change and Address Conflict Issues

• The Impact of change in the organization
• Managing the transition curve
• Overcoming barriers to change
• Examining case studies of organizations that have embraced change
• Developing and promoting a positive change culture that limits conflict
• Measuring the success of change
• P.E.S.T analysis

Day 4 – Managing Stress & Controlling Conflict/Pressure

• Defining stress and stressors
• Recognizing and dealing with stress in yourself and others
• The physiological effects of stress
• Understanding our physical responses to stress
• Measuring your stress scale

• Developing authentic conflict resolution guidelines
• Using 11 principles for coaching success
• Implementing a four-step plan for developing your influence of conflict

 Day 5 – Developing ‘Difficult People’

• Common causes of difficult employees
• Dealing with a difficult person – Case Study
• Confrontation model
• Adopting an assertive approach
• Handling conflict booklet