PROGRAM DETAILS

Introduction

 Disputes and conflicts are an inevitable part of any workplace, and it is essential to have effective methods for resolving them. Arbitration and dispute resolution are two popular methods used to manage conflicts and disputes. They offer a flexible and effective way to resolve conflicts while avoiding the expense and time-consuming process of litigation.

The Arbitration and Dispute Resolution Training Program is designed to equip participants with the necessary knowledge and skills to effectively manage and resolve disputes through arbitration. Participants will learn about the essential concepts, principles, and best practices related to arbitration and dispute resolution, including how to develop an effective dispute resolution strategy, conduct arbitration proceedings effectively, and manage and resolve conflicts through negotiation and communication.

The training program will cover a range of topics, including the legal framework for arbitration and dispute resolution, managing emotions in conflict resolution, and international commercial arbitration. The program will use a combination of lectures, case studies, group discussions, and practical exercises to reinforce learning.

The program is ideal for managers, supervisors, and staff responsible for dispute resolution, including legal professionals, arbitrators, mediators, and others involved in resolving conflicts and disputes.

By the end of the training program, participants will have the knowledge and skills necessary to manage and resolve conflicts through arbitration and other dispute resolution methods. They will be able to conduct effective arbitration hearings, manage conflicts through negotiation and communication, and understand the legal framework for arbitration and dispute resolution. They will also have the skills necessary to develop an effective dispute resolution strategy, build collaborative problem-solving solutions, and manage emotions in conflict resolution.

Learning Objectives:

• Understand the concept and importance of arbitration and dispute resolution
• Develop an effective dispute resolution strategy
• Conduct arbitration proceedings effectively
• Manage and resolve conflicts through negotiation and communication
• Understand the legal framework for arbitration and dispute resolution

 Training Methodology:

The training program will use a combination of lectures, case studies, group discussions, and practical exercises to reinforce learning.

Target Audience:

This training program is ideal for managers, supervisors, and staff responsible for dispute resolution, including legal professionals, arbitrators, mediators, and others involved in resolving conflicts and disputes.

Program Contents:

Day 1: Introduction to Arbitration and Dispute Resolution

• Introduction to arbitration and dispute resolution
• Types of disputes and common disputes in the workplace
• Principles and benefits of arbitration and dispute resolution
• Overview of legal framework for arbitration and dispute resolution
• Developing a dispute resolution strategy

Day 2: Conducting Arbitration Proceedings 

• Arbitration proceedings: key principles and stages
• Preparing for arbitration: documentation, evidence, and witnesses
• Conducting effective arbitration hearings: opening statements, questioning, closing arguments
• Decision-making in arbitration: legal standards, reasoning, and drafting awards
• Case studies on conducting arbitration proceedings

Day 3: Negotiation and Communication in Dispute Resolution

• Principles and strategies of negotiation in dispute resolution
• Communication skills for resolving conflicts and disputes
• Managing emotions in conflict resolution
• Developing solutions through collaborative problem-solving
• Practice exercises in negotiation and communication

Day 4: Resolving Conflicts and Disputes Through Mediation 

• Overview of mediation as an alternative dispute resolution method
• Mediation process: principles and stages
• Role of the mediator: skills, ethics, and responsibilities
• Communication techniques and conflict resolution strategies in mediation
• Case studies and role-playing exercises in mediation

Day 5: Legal Aspects of Arbitration and Dispute Resolution 

• Legal framework for arbitration and dispute resolution
• Key legal issues in arbitration and dispute resolution
• Enforcing arbitration awards and decisions
• International commercial arbitration and cross-border disputes
• Review of the program and assessment