PROGRAM DETAILS

Introduction

Root Cause Analysis is a systematic problem-solving technique which mainly focuses on finding the ‘root causes’ of a problem or event. The Root Cause Analysis approach used for maintaining quality and solving problems makes it ideal to integrate with various other approaches such as Six Sigma, Lean, and Kaizen. This training provides a detailed look at RCA methodology required to be effective.

It helps delegates to become knowledgeable practitioners who can deploy Root Cause Analysis along with a range of tools and methodologies to find and solve business problems. Beginning with defining what we mean by the term, the course progresses to cover methodologies such as Change Analysis, Fault Tree Analysis, Five Whys, and much more. This skill also benefits Business Analysts, Project Managers, and any professional whose job involves structured problem-solving.

In the context of ISO 9001 and ISO 45001, this training empowers participants to identify, analyze, and eliminate root causes of nonconformities and incidents that affect both product/service quality and workplace safety. It promotes a culture of proactive improvement and compliance.

Learning Objectives

By the end of the training, participants will be able to:

• Understand the principles of Root Cause Analysis (RCA)
• Explain the relationship between ISO 9001/ISO 45001 corrective actions and RCA
• Apply various RCA methodologies: 5 Whys, Fault Tree Analysis, Fishbone Diagram, etc.
• Conduct Cause-and-Effect and Change Analyses
• Identify contributing factors in quality and health/safety nonconformities
• Develop effective and sustainable corrective actions
• Integrate RCA and CA into continual improvement processes
• Improve documentation and audit readiness related to nonconformities

 Target Audience

• Quality Assurance/Control Professionals
• Health, Safety & Environment (HSE) Officers
• Internal and Lead Auditors
• Operations and Production Managers
• Process Improvement Teams
• Risk and Compliance Managers

 Program Content

Day 1: Introduction to RCA and ISO Requirements

• Overview of ISO 9001:2015 and ISO 45001:2018 standards
• Clause 10.2: Nonconformity and corrective action
• Understanding the concept of root cause vs. symptom
• Importance of RCA in quality and occupational health/safety
• Building an RCA mindset across the organization

Day 2: RCA Tools and Methodologies – Part I

• Five Whys Technique: concept and application
• Fishbone Diagram (Ishikawa): structure and cause grouping
• Cause and Effect Analysis: identifying relationships
• Real-life examples in QHSE contexts
• Hands-on exercise: performing RCA on a simulated event

Day 3: RCA Tools and Methodologies – Part II

• Change Analysis: when and how to apply it
• Event and Causal Factor Charting
• Fault Tree Analysis (FTA)
• Failure Modes and Effects Analysis (FMEA) overview
• RCA data gathering techniques (interviews, records, observations

Day 4: Corrective Actions and Continual Improvement

• Linking root cause to effective corrective action
• Writing clear and actionable CA plans
• Risk assessment and prioritization
• Verification and validation of implemented actions
• Aligning with PDCA and continuous improvement cycles
• RCA and CA documentation practices

Day 5: Implementation, Audit, and Organizational Integration

• Embedding RCA and CA into QHSE systems and audits
• Audit evidence and traceability of actions
• RCA roles in safety investigations and quality incidents
• Management review inputs and tracking CA effectiveness
• Group activity: RCA+CA team challenge presentation
• Review, open Q&A, post-assessment, and certification