PROGRAM DETAILS

Introduction

Being a good communicator cannot guarantee success these days – you need to be the best of the best to make an impact on your team, your colleagues, your customers, your company and your industry, as well as your friends and family.

This programme will help you to become a master communicator! Learn why it’s not enough to just put your message across: it’s just as important to understand the other person’s point of view. The advanced communicator has the skills and techniques to influence and persuade smartly and with passion! You’ll understand what makes people tick, how they process information, what their motivations and preferences are and then, armed with this knowledge, you’ll know how to tailor your communication to get what you need and get the best out of every situation.

Learning Objectives

By attending this highly interactive programme, delegates will gain:

• A review of the communication essentials
• The ability to identify and understand different styles of communication
• A deeper understanding of the mechanisms of communication
• Skills to be able to listen more effectively and use powerful questioning techniques
• The capability to give instructions and feedback in a way that gets maximum results
• An understanding of the importance and skills of building rapport
• Several techniques to recognize and use emotional triggers and physical responses
• The ability to be able to be more persuasive and influence people by understanding influencing styles and persuasion techniques
• An understanding of how to use communication technology with consideration for maximum effect
• A brief overview of how to prepare a formal presentation for maximum influence
• An action plan to help implement and practice new communication skills

 Target Audience

This course is designed for anyone who wants to improve their communication skills and take them to the next level.

Training Methodology

This practical and results-oriented program is based on adult learning concept. It incorporates short lectures with structured lessons; PowerPoint slides with videos to enhance learning; ongoing discussions with action planning; ample time for Q&A; training activities to reinforce key concepts within a fun learning environment.

Program Content

Day 1

 Enhancing your Communication Skills

• Introductions
• Course Objectives
• The Importance of Communication
• What is the Difference Between Communication Skills and Advanced Communication skills
• Review of Communication Essentials
  • The communication process
  • Elements of Communication
• Taking Your Communication Skills to the Next Level

 Day 2

 Examining the Mechanisms of Communication

• Understanding Thinking Styles
• Types of Input – Communication Funnel
• Understanding Behaviour and Response
• A.K. – Visual, Auditory and Kinesthetic
• Verbal Clues
• VALUE Technique
• Origins of Body Language
• Head, Eye Movements, Mouth, Hands

Day 3

 Focus on Listening

• Passive Listening vs Active Listening
• Principles of Listening
• Levels of Listening
• Barriers to Listening

Powerful Questioning

• Why question people?
• Asking open questions
• Leading & Probing with Care
• Dig Deep with Powerful Questions

 Giving Instructions for Maximum Results

 Giving and Receiving Feedback

 Day 4

 Building & Enhancing Rapport

• Understanding Communication Styles
• Steps in The Art of Conversation
• Steps to Building Rapport
• Formatting
• Chunking
• Mirroring, Matching, Pacing & Leading

 Using Emotion Appropriately

• Identifying Your Emotional Triggers and Physical Responses
• Controlling your Emotional Triggers
• Validating Emotion In Others
• Anchoring
• Linguistic Tools for Advanced Communicators
• Empathy
• Reframing

Day 5

 How to be Persuasive and Influence People

• Difference between Influencing and Persuasion
• When do you need to influence?
• Understanding Influencing Styles
• Caldini’s Levers
• Persuasion Techniques

Techno-Communication Approaches & Considerations

• Voicemail
• E-Mail
• Teleconferencing
• Video Conferencing

Formal Presenting With Influence

• Purpose
• Audience
• Preparation
• Body Language
• Voice

 Action Planning for Advanced Communication