PROGRAM DETAILS

Introduction

Competencies are a clear indication from the organisation to the individual of the expected areas and levels of performance.  They provide the individual with a map or indication of the behaviours and actions that will be valued, recognised and rewarded. They can be understood to represent the language of performance in an organisation.

Participants on this programme will get up to speed on the design and development of competencies. They will explore the importance of getting buy-in as part of this phase and how to implement and embed the framework in the workplace, including some ready-made competency activities to support this.  They will explore a variety of applications.

Learning Objectives

By attending this highly interactive programme, delegates will gain:

• The ability to contextualize the reasons behind introducing a competency framework and build a business case
• Insight into a variety of competency framework formats and explore the differences between functional and behavioural frameworks
• Insight into framework formats, their advantages and disadvantages
• The ability to design a competency framework
• Insight into the need to get buy-in, to create a communication plan and to support users in the early days
• An understanding of the breadth of possible applications for competency frameworks across the HR management spectrum
• Insight into the need to review, evaluate and refresh the competency framework in the light of the organisation’s own development to ensure it remains relevant and fit-for-purpose.

Target Audience

The program is designed for:

• All HR and training professionals who need to have an in-depth knowledge of competency frameworks, their design, development and implementation
• In-house trainers who have to implement competency frameworks
• All leaders and supervisors who are using competency-based approaches for staff management purposes
• Independent consultants who are working with clients to introduce or refresh the use of competency frameworks

Training Methodology

This practical and results-oriented program is based on adult learning concepts. It incorporates input from the trainer with extensive experience of having designed and implemented competency frameworks, structured activities and group work to explore and reinforce key concepts within a fun learning environment, PowerPoint slides to support the messages, ongoing discussions throughout the course with action planning, and ample time for Q&A.

Program Content

Day 1

 What do we mean by ‘Competencies’?

• Introduction
• Definitions – distinguishing ‘competency’ and ‘competence’
• The benefits of competencies
• Types of competencies
• Integrating competencies into HR management
• Typical framework structure
• Evaluating sample frameworks
• Applications of competencies

Day 2

 Designing a Competency Framework

• The project approach to designing, developing and implementing a competency framework
• Key steps in producing a competency framework – an overview
• Gathering the data and role analysis
• Interpreting the data
• Repertory grids in competency framework design

Day 3

 Developing a Competency Framework

• Drafting the competency framework
• Validating the competency framework
• Testing and refining the competency framework
• Launching and communicating the competency framework
• Providing user support

Day 4

 Using Competencies ‘In-situ’

• Competencies in recruitment and selection
• Competencies in performance review
• Competencies in Learning and Development

Day 5

 Using Competencies ‘In-situ’ and Refreshing Competencies

•  Competencies in pay and grading
• The ‘half-life’ of competencies
• Reviewing, evaluating and refreshing the competency framework in the light of the organisation’s own development to ensure it remains relevant and fit-for-purpose