PROGRAM DETAILS

Introduction:

The role of Administrator is one that requires significant organizational expertise and competence in managing multiple priorities and an ever-changing workload, whilst effectively networking both inside and outside the organization.  As this level moves naturally into the ‘Management Role’, these skills will require further developing.

The transition into management requires the administrator to begin the challenge of managing other people, projects and priorities and to lead their team both with purpose and poise.

This highly interactive program provides a solid framework to understand the key drivers of leadership and management success and a toolbox of essential team leadership and management skills that delegates can take directly into the world of work, immediately.

Throughout this program, delegates will, through practical application, be given the opportunity to:

• Explore the main differences between leadership and management skills.
• Discover how best to manage, lead and develop work teams to higher performance.
• Identify different ways of managing different people, projects and priorities.
• Practice the skills of supporting, motivating and coaching others effectively.
• Develop creative techniques to problem-solve and make decisions more effectively.

Learning Objectives:

By the end of this workshop, delegates will be able to:

• Agree and set realistic performance related goals.
• Describe the key differences between managing and leading.
• Define the main drivers of leadership and management success.
• Develop the skills to lead others with high impact and credible influence.
• Minimise the risk of workplace conflict and control it when it does occur.
• Delegate specific tasks effectively with appropriate follow up measures in place.
• Enhance their communication skills through improved listening and questioning.
• Support senior management with the implementation of organizational change.

Target Audience:

This workshop will be of particular benefit to those who are currently working as an ‘Administrator’ and are now or soon to be moving into their first management level position. This may include, but is not limited to the following:

• Newly promoted members to the management team
• Team Leaders (new and experienced)
• Administrative and Technical staff making the transition to management
• Supervisors who wish to increase their effectiveness
• Team Leaders interested in further management development

 Training Methodology:

This practical and results-oriented program incorporates short inspiring facilitated discussions with structured lessons from the learning manual.  There is a captivating PowerPoint slide presentation with stories to enhance learning, a variety of pertinent video sequences, ongoing learning reinforcement and discussions with action planning. Ample time will be given for questions and answers.

 Program Content:

Day 1    Defining Management and Leadership Skills

• The Difference between Leadership and Management
• How Your Leadership Drives Performance
• Developing Leadership Habits
• The People Direction Toolkit:  key tips, tools and techniques to direct and lead others.
• Personal Leadership Checklist

 Day 2    The Reality of Stepping up to Management

• Dealing with distractions and understanding the value of your time
• Prioritisation and organisation
• Setting and communicating vision, mission and goals
• Working together to achieve your goals, making the teamwork
• Essentials of project management for managers
• Case Study and Learning Exercise on Creating Purpose and Improving Performance

Day 3    In Search of Sustainable Excellence

• Mindset, team dynamics and motivation
• Limiting beliefs and other brakes on performance
• Emotional intelligence and influence
• Teamwork and trust – management skills for managing teams
• Deep listening, reflection and learning – learning and working as a team
• Situational leadership and the one-minute manager

Day 4    Communicating for success

• Leadership and management communication strategies
• Gaining rapport and building credibility with your team
• Effective questioning and listening skills
• Ways to be more convincing and overcoming conflict
• Negotiating agreement and getting a win-win
• Coaching for performance: Giving and receiving feedback

Day 5    Supporting your People and Others Through Organizational Change

• Developing a Robust and Achievable Change Strategy
• Difficult conversations and conflict
• Working relationships (managing up and down)
• Personal development and growth plan
• Leadership and management skills
• Personal development plans