PROGRAM DETAILS

Introduction

The move to team leader or supervisor is a significant change for a technical specialist or administrator. Balancing wider organisational and customer demands with the needs of the team calls for a wide range of skills, and the ability and confidence to know when to stand back from operational pressures and understand the bigger picture. Highlights include:

• Learning to stand back from everyday pressures
• Managing your time
• Influencing techniques
• Delegation and its power
• Team development
• Motivational skills

 Learning Objectives

•  Understanding your role as manager and leader
• Establishing clear objectives and standards of performance for your team
• Managing your workload using effective prioritisation and delegation techniques
• Maximising your influencing skills
• Building an effective team
• Developing and leveraging the capabilities of team members

 Target Audience

Supervisors and team leaders new to the role, or with experience but little previous training. The seminar may also be of value to professionals or others who have occasional or informal responsibility for managing people.

Training Methodology

The seminar uses a range of approaches to learning, including experiential group activities, individual exercises, mini-case studies, role plays and syndicate discussions. Formal inputs are used to introduce underpinning theory. A key part of the learning process is sharing the differing experiences participants bring, as well as experimenting with novel – and sometimes challenging – techniques.

Program Content

 Day 1: Understanding Your Role

• Leader or manager?
• Self-perception
• Beyond the job description: finding out what your organisation requires of you
• Balancing conflicting stakeholder demands
• Understanding the nature of change
• A model for implementing change 

Day 2: Personal Effectiveness, Time Management and Delegation

• Understanding yourself and your organisational environment
• Outcome orientation
• Setting personal and team objectives
• Managing performance
• Finding and using time effectively
• A model for effective delegation 

Day 3: Communication, Influence & Conflict Management

• Channels of communication
• Effective listening skills
• Emotion and judgment
• Rapport-building
• Persuasion and negotiation: the keys to personal influence
• Managing conflict assertively

 Day 4: Team Building, People Management and Motivation

• How high-performing teams work
• Identifying team roles
• Teams in practice: teambuilding exercise
• Motivation and reward
• Building and sharing a vision for the team
• Different approaches to leadership

 Day 5: Enhancing Team Performance through Coaching & Development

• How people learn
• Coaching for personal and team growth
• Feedback skills
• Development planning
• Next steps