PROGRAM DETAILS

Introduction

The role of the office management professionals and administrators in today’s organisation is changing rapidly. What is the way forward? The true art of office management lies not in the art of winning, as popular business books so often characterise it; rather it demands the art of winning assent. Influence is the key. It is the art of clearly communicating and diligently monitoring tasks and goals, then fairly rewarding the people who achieve them, because they have made a commitment to them on the basis of corporate good and personal interest.

In this course office management professionals/administrators will learn how to apply these skills and really appreciate the administrative and technical skills and behaviours required by then in the 21^st century.

This course is designed to equip delegates with the skills and competencies needed to be efficient and productive. It delivers competencies that identify the knowledge, skills and abilities required to address the resolution of administrative problems using effective behavioural interpersonal, administrative and technical organisational skills such understanding roles, administrative processes and procedures, research, interpretation, analysis of guidelines and policies and general management team responsibilities.

Learning Objectives

By attending this highly interactive programme, delegates will:

• Address the office management duties as part and parcel of the organisation’s business goals
• Touch on themes such as communication, (behavioural and technical) competencies, interpersonal skills, business correspondence, systems and procedures, quality, customer service excellence, work flow, supervision and productivity, etc.
• Define the role of the office management professionals
• Outline the aspects of interaction with other functions and departments
• Introduce and practice effective behavioural, administrative and technical management skills
• Provide practical problem solving techniques for efficient office management

Target Audience

The seminar is designed for all those who need to understand a broad range of office management competencies. It is suitable for new or advanced users and will provide all delegates with a practical overview of their responsibilities and the essential technical and behavioural knowledge required to fulfil their roles successfully.

Training Methodology

This practical and results-oriented program is based on adult learning concept. It incorporates short inspiring lectures with structured lessons from the learning manual; captivating PowerPoint slides with videos to enhance learning; ongoing discussions with action planning; ample time for Q&A; training activities to reinforce key concepts within a fun learning environment.

Program Content

Day 1 – The Management Function: Office Management

 What is the Office Management Professional’s place, role and objectives in the organisation?

• How the organisation’s culture depends on the image/role of the Office Management Professional

• Employee code of ethics and employee proprietary agreements
• Changing codes of supervision/corrective action
• Authority v behavioural, administrative and technical responsibilities
• Managing administrative performance and the process(es) required
• Objective setting and maintaining standards

Day 2 – Communication: It’s Power, Components and Levels

• The New Administrative Role in Impacting Organizational Performance
• Performance Appraisal
• How Administrators can build Competitive Edge Departments
• What Administrators Need to Know
• How to Reshape and Rebalance the New Administration Function – KPI’s etc.

Day 3 – Organizational (Behavioural and Technical) Competence Effectiveness

• Measuring how things are done as well as what they should achieve
• Role in challenge and inspiring others to meet ambitious goals which deliver exceptional performance
• Role in helping individual’s take responsibility for making the organisation deliver value
• Role in helping the organisation see the world through the eyes of its (internal/external) customers
• Role in enhancing productivity and reducing conflict/lost time
• Role in protecting and enhancing business reputation
• Role in ensuring organisational standards are implemented and respected

Day 4 – Interpersonal Skills  

• Influencing, persuading and communicating decisions to ensure the organisation listen and acts
• Presentation skills
• Managing diversity
• Demonstrate administrative expertise and develop, implement and ensure compliance with organisational systems, processes and procedures
• Actively review and recommend improvements to organisational systems, processes and procedures
• Establish checking procedures and ensure quality of work

Day 5 – Implementation Guidelines

• Role in creating links between organisational strategy and administration goals and their implementation
• Role as a route to securing competitive realities of the organisation
• Role in creating a partnership with management that turns strategies into results
• Role in helping management understand the human capital dimension of each of the organisation’s key business priorities
• Course review and summary
• Action planning and transfer of knowledge and skills to work