PROGRAM DETAILS

Introduction

Human error is often identified as the cause of many accidents. However, it is the beginning rather than the endpoint in truly understanding both accident causation and safety performance. In this course, you’ll gain an understanding of human performance (HP) and its critical role for effective safety management and incident investigation. You will discover the five critical principles of human performance and learn to identify and differentiate between latent conditions and active triggers.

Learning Objectives

Upon completion of this course, you will be able to:

• Understand the evolution of human factors, its current scope and how it may contribute to addressing future safety challenges
• Understand human error within the context of significant rail safety incident investigations.
• Incorporate practical proactive error management strategies
• Address human performance limitations that impact effective decision making and increase the probability of error occurrence
• Identify social and group influences that shape human performance
• Adopt a systematic human factors analysis method for incident investigations to better identify errors and error producing conditions

Training methodology

 The training will be delivered by a tutor who possesses first-hand practical experience of training program will combine presentations with interactive practical exercises, supported by video material and case studies.

•  Participants are expected to share their experiences by active participation throughout all parts of this training program.
• Participant will undergo a self-assessment test.
• Participants will be divided into appropriate teams for workshops & real cases.
• Participants will walk-out with some specific tools.
• A manual will be supplied which will support development of the Module by helping participants to structure the main acquired competencies.

Program Content

 Module 1 – Precursors of human error

• Organizational influences on human behavior/error
• Event failure analysis
• Organizational drift
• Error reduction tools
• Effective performance coaching techniques
• Learning organizations and event learning teams

Module 2 – Issues Facing Law Enforcement Today:

• How does organizational culture affect behavior and how do we change culture as LE evolves.
• How we can discover the active and latent conditions that lead to catastrophic or simple error.
• How does acute and chronic stress affect our workforce?
• How complacency develops in individuals and organizations.
• How we can calculate and counter the effects of fatigue.
• How we can improve our decision-making process to be less reactive and more calculative.
• What human factors impact on our decision making (Attention, situational awareness, and mental schema/models)?
• How we can communicate more effectively.
• Why we must all demonstrate leadership.
• Effective briefings and de-briefings.
• Characteristics of high performing organizations.

Module 3 – Organization culture and its influence on performance outcomes

• How culture is developed and what it takes to affect change.
• Leadership at every level influences organizational outcomes.
• Warrior vs. Guardian?

Module 4 – What are common organizational influences on human error?

• Culture, Training, Supervision
• Steps to reduce human error

Module 5 – What are the common human influences on error?

• Acute and Chronic stress
• Perception and attention
• Decisions-Making (heuristics and biases)

Module 6 – Characteristics of high performing organizations.

• Leadership at all levels
• Communication